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FAQ

What’s your MOQ?

Our MOQ is 1 box.

What payment methods can I choose?

We accept PayPal, bank transfer, Western Union, BTC, and USDT. Which one would be the most convenient for you?

How to send an order?

Contact us, we will quote you the best price, then ship the goods and provide you with a tracking number after payment.

How is the product quality?

Pharmaceutical raw material products strictly select raw materials. We guarantee that the concentration of each box of product is higher than 99%. Support third-party testing, if the test does not meet the standard, we will replace the product for free or support the refund.

Is there any discount

Yes, for larger quantity, we always support with better price.

When can I receive the goods after payment?

Depending on your location
For small order, please expect 5-7 days by DHL,UPS,TNT, FEDEX, EMS.
or mass order, please allow 5-15 days by Air.

How quickly do you respond to questions?

During working hours on working days, we will reply to customer emails/messages within 10 minutes. During the rest of the time, we will reply immediately after seeing customer emails/messages during work. If due to time difference, we will reply within 8 hours.

What is your re-shipping policy if there are customs or other shipping issues?
  • If the package has been dispatched and is not detained by customs, but shipping is delayed significantly due to customs issues, refunds will not be supported.
  • If the package is confirmed to be detained by customs, we will re-send it free of charge.
  • However, we will not provide free re-shipping services if the delay/loss/theft is caused by incorrect customer-provided information (e.g., wrong postal code, wrong phone number) or failure to collect the package in a timely manner.

About Us

With the mission of "technological innovation drives a healthy future" ,the company is committed to developing highly active and safe peptide products through cutting-edge biotechnology, covering many fields such as cosmetics, health foods, and medicine. Relying on independently developed core technologies, strict quality management systems and global market.

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Contact Us

  • Shanghai Rise & Shine New Materials Co. LTD
  • +86 19139973039sunny@zzljtech.com
  • No. 1188 Minsheng Road, Pudong New Area, Shanghai
  • ©Copyright 2025 Shanghai Rise & Shine New Materials Co. LTD.

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